1. After having sent the request reservation form, within 24 hours, you will receive an email from us informing you whether the requested apartment is available or a new offer. For immediate assistance please call the New york office during office hours +1 (212) 564 9262.
2. If the requested apartment is available, you will receive our instructions to make a down payment of 50 % of the total rent either by effecting an international money transfer or issuing a Bank Draft.
You can secure your reservation by credit card by paying the service fees and the reservation fee. The payment is made through our web site with authorize.net a secure credit card system.
3. You are advised to alert us once you have effected your payment, in order for us to book the apartment for you immediately .
4. Once we receive your down payment, a letter of confirmation for your reservation will be sent to you by email, detailing the essentials of this rental, the apartment management contact and the address of the apartment. List of Documents we provide to our clients : Proposal with the full description for the rental; invoice; instructions for arrival.
5. There is no collection or return of keys, (unless otherwise specified on your invoice ), you go directly to the apartment on your arrival, provided that the agency is informed of your time of arrival.
Please to send us by e mail your flight information.
6. The balance of the rent is required to be paid at your arrival directly at the location, (or at the agency depending on the apartment) along with a copy of your passport and the security/breakage deposit which will be returned to you at the day of your departure.
7. Please select at least 3 accomodation for best assistance.
Thank you for using Directloft for your vacation apartment rental.